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Terms & Conditions

Last updated: 27 September 2026. Please read these terms carefully before using yuktiai.net, engaging Yukti AI for automation services, subscribing to our CRM software, or installing our Yukti Notify Shopify app. By doing any of these, you agree to be bound by these terms.

1. About Yukti AI

Yukti AI is a sole proprietorship based in Surat, Gujarat, India ("Yukti AI", "we", "us", "our"), providing AI automation services and a subscription CRM software product ("Services"). "You" refers to any individual or business using our website, engaging us for a project, or subscribing to our CRM.

2. Description of services

We offer two categories of Services:

  • Project-based automation services: WhatsApp AI chatbot development, AI agent development, workflow automation, CRM integration, custom web app development, and AI consulting, scoped and agreed with each client individually.
  • CRM software subscription: access to our CRM platform on a recurring subscription basis, subject to the plan you select.
  • Yukti Notify (Shopify app): a Shopify app that sends WhatsApp order-update notifications to your customers on your behalf.

3. Yukti Notify (Shopify App)

Yukti Notify is our Shopify app that sends WhatsApp order-update notifications (confirmation, shipped, out-for-delivery, delivered, cancelled) to your customers on your behalf, through the official WhatsApp Business Platform (Meta). By installing Yukti Notify on your Shopify store, you agree to these Terms and authorise us to access the order, fulfillment, and customer contact data needed to send these notifications via Shopify's Admin API, as described in our Privacy Policy.

You are responsible for ensuring you have the necessary consent from your customers to message them on WhatsApp regarding their orders, and for complying with Meta's WhatsApp Business Policy and Shopify's Acceptable Use Policy. You can uninstall Yukti Notify at any time from your Shopify admin, and your customers can opt out of notifications at any time by replying with a stop keyword on WhatsApp.

4. Eligibility and accounts

You must be at least 18 years old and authorised to act on behalf of your business to use our Services. If you create an account for our CRM software, you're responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately of any unauthorised use.

5. Fees, payment and billing

  • Project-based work is quoted and invoiced per the scope agreed with you, typically with a deposit before work begins and remaining payments tied to milestones or delivery.
  • CRM subscriptions are billed in advance on a recurring (monthly or annual) basis and renew automatically until cancelled by you.
  • All fees are exclusive of applicable taxes (including GST, where applicable) unless stated otherwise.
  • Late payments may result in paused work or suspended access to the CRM software until settled.
  • See our Refund Policy for cancellation and refund terms.

6. Your responsibilities

  • Provide accurate information and timely access, content, and approvals needed for us to deliver your project.
  • Use our Services, including any WhatsApp chatbot or CRM software we build or provide, only for lawful purposes.
  • Comply with the terms of any third-party platform we integrate with on your behalf, including Meta's WhatsApp Business Policy — you are responsible for how you use WhatsApp automation with your own customers, including obtaining any consents required to message them.
  • Not use our Services to send spam, unsolicited bulk messages, or content that is illegal, abusive, or violates a third party's rights.

7. Third-party platforms

Our Services rely on and integrate with third-party platforms — including WhatsApp Business API (Meta), Google Gemini, OpenAI, n8n, HubSpot, Zoho, Salesforce, Shopify, and payment processors. We are not responsible for outages, policy changes, or pricing changes made by these third parties that affect your service. Your use of those platforms is also governed by their own terms.

8. Intellectual property

  • Project deliverables: Once fully paid for, custom deliverables built specifically for you (such as chatbot flows, automation workflows, and custom web apps) belong to you. Yukti AI retains ownership of our own pre-existing tools, templates, frameworks, and reusable components used to build them, and may reuse general know-how and non-confidential techniques for other clients.
  • CRM software: The CRM software itself, including its underlying code, design, and branding, remains the property of Yukti AI. Your subscription grants you a licence to use it — it does not transfer ownership of the software to you.
  • Your data: You retain ownership of the business and customer data you upload into our CRM or share with us for a project.

9. Confidentiality

Each party agrees to keep the other's confidential business information private and to use it only for the purpose of delivering or receiving the Services, except where disclosure is required by law.

10. Warranties and disclaimers

We aim to deliver reliable, well-built automations and software, and will fix defects in work we've delivered within a reasonable period after you report them. That said, our Services are provided "as is" — we do not guarantee that they will be uninterrupted, error-free, or that automations built on third-party platforms (like WhatsApp or AI models) will always behave predictably, since we don't control those platforms.

11. Limitation of liability

To the maximum extent permitted by law, Yukti AI's total liability for any claim arising from our Services is limited to the amount you paid us for the specific Service giving rise to the claim in the preceding 3 months. We are not liable for indirect, incidental, or consequential damages, including loss of profits, data, or business opportunities.

12. Indemnification

You agree to indemnify Yukti AI against claims, losses, or damages arising from your misuse of our Services, your content, or your violation of these terms or applicable law (including how you use WhatsApp automation with your own customers).

13. Termination

We may suspend or terminate your access to our Services (including CRM software access) for non-payment, misuse, or violation of these terms. You may stop using our Services or cancel your subscription at any time, subject to the Refund Policy.

14. Governing law and disputes

These terms are governed by the laws of India. Any disputes arising from these terms or our Services will be subject to the exclusive jurisdiction of the courts in Surat, Gujarat.

15. Changes to these terms

We may update these terms from time to time; the "last updated" date above reflects the most recent change. Continued use of our Services after changes take effect means you accept the updated terms.

16. Contact us