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Privacy Policy

Last updated: 19 July 2026. This policy explains what information Yukti AI collects, how we use it, and the choices you have — whether you're a visitor to this website, a client using our automation services, or a subscriber to our CRM software.

1. Who we are

Yukti AI ("Yukti AI", "we", "us", "our") is a sole proprietorship based in Surat, Gujarat, India, providing AI automation services (WhatsApp AI chatbots, AI agents, workflow automation, CRM automation and integration, custom web apps, and AI consulting) and a subscription-based CRM software product. This policy applies to yuktiai.net, our CRM product, and any related services we provide.

2. Information we collect

Information you provide directly

  • Contact details you share via WhatsApp, phone, email, or contact forms — name, phone number, email address, business name, and the content of your messages to us.
  • Account information if you sign up for our CRM software — name, email, business details, and login credentials.
  • Business data you upload into our CRM or share with us during a project — customer contacts, leads, deal/pipeline data, and any content you provide for us to build automations around.
  • Payment and billing details when you pay for a project or subscription (we do not store full card numbers — these are handled by our payment processor).

Information collected automatically

  • Standard website usage data (pages visited, browser type, approximate location from IP address) when you browse yuktiai.net.
  • Usage data from our CRM software, such as login activity and feature usage, to help us maintain and improve the product.
  • Conversation logs from WhatsApp chatbots we build and operate on your behalf, as needed to provide and improve the service.

Information from third parties

When we integrate your CRM automation with platforms like WhatsApp Business API (Meta), HubSpot, Zoho, Salesforce, Google Gemini, OpenAI, or similar tools, information may pass through those platforms as part of delivering the automation. Each of those platforms has its own privacy policy governing how they handle data.

3. How we use your information

  • To deliver the services or software you've engaged us for, including building, running, and supporting automations and the CRM product.
  • To communicate with you about your project, subscription, invoices, or support requests.
  • To improve our services, troubleshoot issues, and develop new features.
  • To send occasional updates about our services, unless you opt out.
  • To comply with legal obligations, including tax and accounting requirements.

4. WhatsApp Business API and messaging data

Much of our work runs on the official WhatsApp Business API. If we build or operate a WhatsApp chatbot for you, conversation data (messages between your customers and the chatbot) is processed to power the automation — routing replies, capturing leads, and syncing to your CRM. This data is subject to Meta's WhatsApp Business Policy in addition to this policy. We do not sell WhatsApp conversation data to third parties.

5. How we share your information

We do not sell your personal information. We share information only:

  • With third-party tools and platforms required to deliver your service (for example, n8n, Google Gemini, OpenAI, WhatsApp Business API, HubSpot, Zoho, Salesforce, payment processors, and cloud hosting providers).
  • With service providers who help us run our business (hosting, analytics, customer support tools), bound by confidentiality obligations.
  • If required by law, court order, or to protect our rights, safety, or property.
  • With your consent, or as otherwise disclosed at the time of collection.

6. Data storage, security and international transfers

We use reasonable technical and organisational measures to protect your data, including access controls and secure hosting. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. Because we serve clients in India and internationally (including the US, Canada, UK and Australia), your data may be processed on servers outside your home country, including in India, as part of delivering our services.

7. Data retention

We retain personal information for as long as needed to provide our services, comply with legal obligations (such as tax records), resolve disputes, and enforce our agreements. CRM data you've uploaded is retained for the duration of your subscription and for a reasonable period afterward, after which it may be deleted upon request or as part of routine account closure.

8. Cookies and analytics

This website may use cookies and similar technologies (such as Google Fonts and basic analytics) to remember preferences and understand how visitors use the site. You can control cookies through your browser settings; disabling them may affect some site functionality.

9. Your rights

Depending on applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to access, correct, or request deletion of your personal information, and to withdraw consent for marketing communications. To exercise these rights, contact us using the details below.

10. Children's privacy

Our services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "last updated" date above. Continued use of our services after changes take effect means you accept the updated policy.

12. Contact us

For questions about this policy or to exercise your data rights, reach us at: