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Refund Policy

Last updated: 19 July 2026. Yukti AI offers two kinds of engagements — project-based automation work, and a subscription CRM software product — and refund terms differ between them. Read the section that applies to you below.

1. Project-based services (automation, chatbot, and integration work)

This covers WhatsApp AI chatbot development, AI agent development, workflow automation, CRM integration, custom web apps, and AI consulting engagements.

  • Before work begins: If you cancel before we start work on your project, any deposit paid is refundable in full, minus any payment processing fees already incurred.
  • After work has started: Once we've begun building your automation, fees for work already completed are non-refundable. If your project is billed in milestones, milestones already delivered and approved are non-refundable; undelivered milestones are refundable if you cancel before we start them.
  • After delivery: Once a project is delivered, tested, and signed off by you, it is considered complete and is not eligible for a refund. If something we delivered doesn't match the agreed scope, tell us — we'll fix it at no extra cost rather than issue a refund, unless we're unable to resolve the issue.
  • Third-party costs: Fees paid to third parties on your behalf (WhatsApp Business API verification, HubSpot/Zoho/Salesforce subscriptions, domain or hosting costs, API usage costs) are not refundable by us, as these are set by the third party.

2. CRM subscription (SaaS)

This covers our subscription-based CRM software.

  • Billing: Subscriptions are billed in advance on a recurring basis (monthly or annually, as selected at signup) and renew automatically until cancelled.
  • Cancellation: You can cancel your subscription at any time. Cancelling stops future billing, but we do not provide prorated refunds for the unused portion of a billing period already paid for — your access continues until the end of the period you've already paid for.
  • Free trial (if offered): If your plan includes a free trial, you will not be charged until the trial ends, provided you cancel before it does. No refund applies to a trial since no payment was taken.
  • Annual plans: If you're on an annual plan and wish to cancel partway through the year, refunds for the remaining unused months are considered on a case-by-case basis — contact us to discuss.
  • Failed or disputed charges: If a charge fails or is later disputed, we reserve the right to suspend access until the matter is resolved.

3. Non-refundable items

  • Work or subscription time already delivered or consumed.
  • Third-party fees (API costs, platform subscriptions, domain/hosting) paid on your behalf.
  • Custom work that has been approved and signed off by you.
  • Any amount explicitly marked non-refundable at the time of purchase.

4. How to request a refund

Contact us on WhatsApp or email with your invoice/order details and the reason for your request. We aim to respond within 2 business days. Approved refunds are issued to the original payment method within 7–10 business days, subject to your bank or payment provider's own processing times.

5. Changes to this policy

We may update this policy from time to time; the "last updated" date above will reflect the most recent change. The policy in effect at the time of your purchase governs that transaction.

6. Contact us